Cancellation & Refunds
At 27 Mantraa, we have a liberal and simple cancellation process.
How do I cancel an order?
If, unfortunately, you wish to cancel an order, please do so within 24 hours of placing the order.
Refunds will be made within 10 working days from the date of cancellation.
If you find that, i) you have received the product in a bad condition ii) the packaging is tampered or damaged when receiving, please return the package to the delivery person. Also, please make sure the original product tag and packing is intact when you send us the product back.
Please call our customer care at +91 9095898987 or send an email to firstname.lastname@example.org mentioning your Order ID. We’ll ensure that a new product is sent to you without any additional cost.
Apart from conditions reserved herein above, the following products shall not be eligible for return or replacements viz.,
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the box and all other items originally included with the product at the time of delivery;
- Any product without a valid or readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.